Shipping
CUSTOMER CARE
For questions regarding orders, shipping, returns for refunds or size exchanges, please contact customerservice@charlesphilipmilano.com.
CPM Customer Care is available Monday to Friday, from 9:00 AM to 6:00 PM (excluding public holidays), with response times within 24 hours.
Requests received over the weekend will be handled starting from the next business day.
SHIPPING
- In Italy, shipping is free and orders are delivered within 2–6 business days.
- Within Europe, delivery takes 4–6 business days at a cost of €19.90 (except for countries subject to customs duties such as Norway and Switzerland, where the cost is €25.00. Customs duties are excluded and borne by the customer, even if the order is not accepted).
- To the USA/Canada, delivery takes 7–10 business days at a cost of €35.00 (USA) / €50.00 (Canada). Customs duties are excluded and borne by the customer, even if the order is not accepted.
- To Asia, delivery takes 7–10 business days at a cost of €60.00. Customs duties are excluded and borne by the customer, even if the order is not accepted.
Delivery times may vary due to customs restrictions, adverse weather conditions, peak seasons or holidays, or incorrect shipping information.
For further information, please contact CPM Customer Care: customerservice@charlesphilipmilano.com.
PRE-ORDER
Items marked as “Pre-Order” will be shipped within 45 days from the date of purchase. You will receive an email notification as soon as your order is ready to be shipped.